TRAVEL DIARIES RSA TERMS & CONDITIONS

Cancellation Policy

30 days before travel full refund.
Cancellation received within 30 Days before Arrival: No refund but dates can be moved at additional cost and if property agrees to change dates.
Cancellations done 3 weeks before travel will incur 100% charge
Please note a booking that has not been paid for more than 2 months without communications will be forfeited
Refund will take 10 working days to process.
Change of packages once deposit is paid will incur a R250 admin fee.
Flights are non-refundable, but you will be able change dates at an additional fee. Please also note on some flight packages name changes will not be permitted.
Deposit for International packages carry no refund. A refund will be given If cancellation is sent 60 days before departure this excludes the deposit.

1. Introduction to Terms & Conditions

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) , through any mobile device, by email, social media or by telephone. By accessing, browsing and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the "Platform") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below. Please read the important notes on all our packages. Travel Diaries RSA will not be held responsible for guests failing to read the information on our website.

These pages, the content of these pages, and the online reservation service provided by us on these pages and through the website are operated and provided by Travel Diaries RSA and are provided for your personal use, subject to the terms and conditions set out below. The relationship that we have with the Trip Providers are governed by separate terms and conditions which govern the commercial relationship we have with each of these Trip Providers. Please note that Trip Providers may have, declare applicable and/or require (acceptance of) – in addition to the policies and fine print as disclosed on the website, their own (delivery / shipping / carriage / usage) terms and conditions and house rules for the use, access and consummation of the Trip (which may include certain disclaimers and limitations of liability). Travel Diaries RSA uses its own mark-up system for packages listed on the website and on Instagram. By booking with Travel Diaries RSA, you agree to these terms and conditions.

2. Definitions

"Travel Diaries RSA", "us", "we" or "our" means Travel Diaries Agency (Pty) Ltd, a private company incorporated under the laws of South Africa, and having its registered address at 63 Boundary Road, North Riding, 2169, Johannesburg, South Africa. "Platform" means the (mobile) website on which the Trip Service is made available owned, controlled, managed, maintained and/or hosted by Travel Diaries RSA. "Trip" means the various different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined or consummated by you from the Trip Provider.

"Trip Provider" means the professional provider of accommodation (e.g., hotel, motel, apartment, bed & breakfast), attractions (e.g. (theme) parks, museums, sightseeing tours), transportation provider (e.g., car rentals, cruises, rail, airport rides, coach tours, transfers), tour operators, travel insurances, and any other travel or related product or service as from time to time available for Trip Reservation on the Platform (whether B2B or B2C).

"Trip Service" means the online purchase, order, (facilitated) payment or reservation service as offered or enabled by Booking.com in respect of various products and services as from time to time made available by Trip Providers on the Platform.

"Trip Reservation" means the order, purchase, payment, booking or reservation of a Trip.

3. Pre-payment, cancellation, no-show and breakage of property.

Flights are non-refundable and if a person will not be able to travel due to certain circumstances the remaining travelers are eligible for the shortfall. Travel Diaries RSA can however move and swap dates at an additional fee. If the remaining travelers are not able to make the payment the booking will be cancelled, and no refund will be given. Some properties will not provide a refund after 48 hours booking with Travel Diaries RSA. Refundable damage deposits will be refunded within 7 working days after check-out, should there be no damage to the property. All our self-catering properties carry a breakage policy, whatever is broken by the guest in the property will need to be replaced and you will be charged the total value of the item.

A no show means no refund period.

Upon arrival, guests are to inspect their property and the contents thereof and report any damages, breakages, deficiencies, or faults to Travel Diaries RSA immediately; failing which, it will be assumed that the damage was caused by the guest and a charge will be payable. Travel Diaries RSA will typically deduct the amount due from the damage deposit and the balance refunded to the guest, failing this Travel Diaries RSA will invoice the guest and the guest is obliged to pay within 12 hours.

By making a Trip Reservation with a Trip Provider, you accept and agree to the relevant cancellation and no-show policy of that Trip Provider, and to any additional (delivery) terms and conditions of the Trip Provider that may apply to your Trip (including the fine print of the Trip Provider made available on their Platform and the relevant house rules of the Trip Provider), including for services rendered and/or products offered by the Trip Provider. The relevant (delivery/purchase/use/carrier) terms and conditions of a Trip Provider can be obtained with the relevant Trip Provider. All properties listed on this website have a no noise policy. No parties or loud music are allowed.

Please note that Travel Diaries RSA applies a R350 cancellation fee. This amount is excluded from the cancellation fee of the property or trip provider. Please also note that certain rates, fees or special offers are not eligible for cancellation, refund or change. Applicable city/tourist tax may still be charged by the Trip Provider in the event of a no-show or charged cancellation. Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Please note that a Trip Reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the Trip Provider and the reservation. Cancellation and prepayment policies may vary per segment, product or service of each Trip. Please carefully read the fine print of each Trip Provider page and important notes in your quotation/reservation confirmation for additional policies as may be applied by the Trip Provider (e.g., in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account, and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the Trip Provider agrees or allows otherwise under its (pre)payment and cancellation policy.

Please note that you may be charged for your cancellation in accordance with the Trip Provider's cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.

If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the Trip Provider so they know when to expect you to avoid cancellation of your Trip (Reservation) or charge of the no-show fee. Our customer service department can help you if needed with informing the Trip Provider. Travel Diaries RSA does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the property or Trip Provider.

4. Disclaimer

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the Trip Provider as made available on our Platform, (iii) the services rendered or the products offered by the Trip Provider or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our Platform, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Trip Provider or any of our other business partners (including any of their employees, directors, officers, agents, representatives, subcontractors or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the Platform, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

5. Travel Diaries RSA will not be held responsible for any death, injury or loss of equipment. Travel Diaries RSA has the right to cancel/ change or terminate a package that has not been paid on time.

MEMBERSHIP TERMS AND CONDITIONS

Thank you for choosing to be part of our travel community. Our membership programme is designed to make travelling more accessible, rewarding and affordable by helping members build towards their next getaway while enjoying exclusive travel benefits.

By registering for a Travel Diaries RSA Membership, you acknowledge that you have read, understood and agreed to the following Terms & Conditions.

1. MEMBERSHIP REGISTRATION

1.1. Membership is open to individuals aged 18 years and older.

1.2. Membership is personal to the registered member and may not be transferred, sold or shared with another individual without written approval from Travel Diaries RSA.

1.3. Members are responsible for providing accurate personal, contact and payment information during registration.

1.4. Travel Diaries RSA reserves the right to decline or terminate membership applications where fraudulent activity, abuse or a material breach of these Terms & Conditions is identified, subject to applicable consumer-protection legislation.

1.5. Membership benefits are available only to active members, subject to the conditions outlined in this agreement.

2. MONTHLY MEMBERSHIP CONTRIBUTIONS

2.1. Members agree to make a recurring monthly payment according to their selected membership plan.

2.2. Monthly payments are processed automatically using the payment method and debit order authorisation provided during registration.

2.3. Your monthly debit order will be processed on the same calendar date that you initially registered. For example, a member who signs up on the 8th of the month will ordinarily be debited on the 8th of each subsequent month.

2.4. Where a particular month does not contain the original registration date, the payment will be processed on the final calendar day of that month, subject to payment provider processing arrangements.

2.5. Members are responsible for ensuring that sufficient funds are available on their scheduled payment date.

2.6. Should a payment fail, Travel Diaries RSA may notify the member and request that payment details be updated or the outstanding contribution be settled.

2.7. Repeated unsuccessful payments may result in temporary suspension of membership benefits until the account is brought up to date.

2.8. Any changes to membership pricing or benefits will be communicated to members in advance and handled in accordance with applicable law.

3. YOUR TRAVEL SAVINGS WALLET

3.1. A key benefit of Travel Diaries RSA Membership is the opportunity to accumulate travel savings through regular monthly contributions.

3.2. Qualifying contributions are recorded against the member’s individual Travel Savings Wallet.

3.3. The accumulated balance may be used towards an eligible Travel Diaries RSA holiday package, subject to the redemption conditions in this agreement.

3.4. Members may choose to:

* Redeem their available Travel Savings Wallet balance towards their next eligible holiday booking; or

* Continue accumulating their balance towards a future holiday.

3.5. For illustration purposes, a member contributing R350 per month for eight months would accumulate R2,800 in qualifying travel savings, assuming all eight payments have been successfully received and credited.

3.6. If the member selects a holiday package valued at R4,000, the available Travel Savings Wallet balance may be applied towards the booking, with the remaining R1,200 payable by the member.

3.7. Travel Savings Wallet balances are not redeemable for cash, transferable to another member or withdrawable on demand, except where a refund or payment is legally required under applicable law.

3.8. Members may request confirmation of their current Travel Savings Wallet balance by contacting Travel Diaries RSA.

3.9. Travel Savings Wallet balances may not be used to settle unrelated purchases or third-party bookings outside the Travel Diaries RSA programme.

3.10. The treatment of unused balances following membership cancellation will be governed by applicable legislation and the specific nature of the credit arrangement.

4. REDEEMING YOUR TRAVEL SAVINGS

4.1. Members must contact Travel Diaries RSA to request redemption of their accumulated travel savings towards an eligible holiday package.

4.2. Redemption is subject to availability and confirmation of the selected travel package.

4.3. The member must confirm the intended redemption amount before the booking is finalised.

4.4. Where the value of the selected package exceeds the available Travel Savings Wallet balance, the member will be responsible for paying the outstanding amount.

4.5. Where the available savings exceed the value of the selected package, the remaining balance may be retained in the member’s Travel Savings Wallet for a future booking.

4.6. Travel Diaries RSA reserves the right to specify which promotional packages, third-party offers or specially negotiated rates qualify for Travel Savings Wallet redemption, provided these restrictions are disclosed before the member commits to a booking.

4.7. Travel Savings Wallet balances cannot be combined with another member’s balance unless expressly authorised in writing by Travel Diaries RSA.

5. EXCLUSIVE MEMBERSHIP BENEFITS

Depending on the selected membership tier, members may enjoy:

* Exclusive member-only travel deals and promotions.

* Early access to selected holiday packages and limited-time offers.

* Priority notifications of new destinations and travel opportunities.

* Access to specially negotiated accommodation and holiday rates.

* Curated travel inspiration, destination recommendations and travel guides.

* Invitations to selected member-only experiences and promotions.

* Eligibility for the quarterly Sporadic Draw, subject to its separate competition rules.

5.1. Specific benefits may differ according to membership tier.

5.2. Certain benefits may be offered for a limited period or subject to availability.

5.3. Membership does not guarantee availability of any particular holiday package, accommodation establishment or travel date.

6. QUARTERLY SPORADIC DRAW

6.1. Travel Diaries RSA intends to host a quarterly Sporadic Draw, giving eligible members the opportunity to win a fully paid, last-minute getaway.

6.2. One qualifying member will be selected per draw, subject to the applicable competition rules.

6.3. Eligibility requirements, draw dates, closing dates, selection procedures, prize descriptions and redemption conditions will be communicated separately for each draw.

6.4. Only members meeting the eligibility requirements published for the relevant draw will qualify.

6.5. The prize will be as described in the relevant competition announcement. Any exclusions, including flights, transfers, meals, travel insurance or additional expenses, will be disclosed before participation.

6.6. Prizes are not transferable, exchangeable for cash or redeemable for an alternative monetary value unless expressly stated in the applicable competition rules.

6.7. The winner will be contacted using the contact information provided during membership registration.

6.8. Travel Diaries RSA reserves the right to verify the eligibility of a selected winner before awarding the prize.

6.9. The Sporadic Draw will be conducted in accordance with applicable South African promotional competition legislation. Separate competition rules will apply and will take precedence in respect of draw-specific matters.

7. MEMBERSHIP CANCELLATION

7.1. Members who wish to cancel their membership must submit a written cancellation request to Travel Diaries RSA using the designated membership support contact details.

7.2. Membership cancellation will be processed in accordance with the applicable provisions of the Consumer Protection Act and any other relevant legislation.

7.3. Cancellation of membership will stop future recurring membership payments once the cancellation has taken effect and the payment instruction has been successfully stopped.

7.4. Cancellation does not automatically extinguish any outstanding booking obligations or amounts already lawfully due.

7.5. The treatment of any unused Travel Savings Wallet balance following cancellation will be subject to the applicable statutory requirements and the nature of the member’s accumulated credit.

7.6. Members who cancel their membership will no longer qualify for ongoing membership benefits or future member-only promotions once their membership has ended.

7.7. Travel Diaries RSA reserves the right to suspend or terminate membership in cases of fraud, abuse or material breach, subject to applicable law and any required notice.

8. BOOKINGS AND TRAVEL ARRANGEMENTS

8.1. All holiday bookings made through Travel Diaries RSA remain subject to the booking conditions, payment schedules and cancellation policies applicable to the individual travel package.

8.2. Membership does not automatically constitute a confirmed holiday booking.

8.3. A booking is confirmed only once the applicable booking requirements have been met and written confirmation has been issued by Travel Diaries RSA.

8.4. Members remain responsible for ensuring that all travel documentation, including passports, visas, vaccinations where applicable and travel insurance, is valid and obtained where required.

8.5. Any changes, cancellations, refunds or credits relating to a confirmed holiday booking will be governed by the relevant package-specific Terms & Conditions and applicable consumer-protection legislation.

8.6. Travel Diaries RSA is not responsible for circumstances beyond its reasonable control, including airline schedule changes, supplier operational disruptions, natural disasters or government travel restrictions. Any applicable rights to refunds, alternative arrangements or other remedies remain unaffected.

9. COMMUNICATION AND MEMBER RESPONSIBILITIES

9.1. Members agree to receive membership-related communications, including payment notifications, travel offers, account updates and important programme announcements.

9.2. Members are responsible for keeping their email address, telephone number and other contact information up to date.

9.3. Members should regularly check their email inbox and other official communication channels for exclusive offers, booking opportunities and important membership announcements.

9.4. Members may opt out of marketing communications in accordance with applicable privacy and electronic communications legislation. Essential account and payment communications may still be sent where necessary.

10. PRIVACY AND PERSONAL INFORMATION

10.1. Travel Diaries RSA respects the privacy of its members and undertakes to handle personal information responsibly.

10.2. Personal information will be collected, stored and processed in accordance with applicable data protection legislation, including the Protection of Personal Information Act (POPIA).

10.3. Information may be shared with relevant payment processors, travel suppliers and service providers where reasonably necessary to administer membership payments, fulfil bookings or provide membership benefits.

10.4. Personal information will not be sold to third parties.

10.5. Members may contact Travel Diaries RSA to exercise their applicable rights relating to personal information.

11. CHANGES TO MEMBERSHIP TERMS

11.1. Travel Diaries RSA may update these Terms & Conditions from time to time to reflect changes in the programme, operational requirements or applicable legislation.

11.2. Members will be notified of material changes in advance.

11.3. Changes will not retrospectively remove benefits or rights already accrued by members, except where permitted or required by law.

11.4. Continued participation in the membership programme following the effective date of an amendment will be subject to the revised terms, to the extent legally permissible.

12. GENERAL PROVISIONS

12.1. These Terms & Conditions must be read together with any applicable holiday package terms, promotional conditions and separate competition rules.

12.2. If any provision of these Terms & Conditions is found to be unlawful or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

12.3. Nothing in this agreement is intended to limit, exclude or waive any statutory consumer rights.

12.4. These Terms & Conditions are governed by the laws of the Republic of South Africa.

13. CONTACT INFORMATION

For membership enquiries, payment queries, Travel Savings Wallet statements or cancellation requests, please contact:

Travel Diaries RSA

Website: www.traveldiaries.co.za

Email: bookings@traveldiaries.co.za

WhatsApp: +2773 890 8511

Instagram: @travel_diaries_rsa

⸻

MEMBER ACKNOWLEDGEMENT

By completing the Travel Diaries RSA Membership registration and authorising the recurring monthly payment, I confirm that:

* I have read and understood the Membership Terms & Conditions.

* I understand how monthly membership payments and my Travel Savings Wallet operate.

* I understand that monthly payments are recurring and will ordinarily be processed on my original registration date.

* I authorise the recurring payment arrangement selected during registration.

* I understand that holiday bookings and the Sporadic Draw are subject to their respective terms and conditions.