COVID-19 POLICY: Please note that Travel Diaries RSA is subject to the cancellation policies of each property. Some properties will not allow refunds as a result of Covid-19. Instead Travel Diaries RSA will allow all its clients to move dates. A limited number of date changes will be allowed free of charge; however, cancellations will be charged as follows:

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• 30 days before travel full refund.

• Cancellation received within 30 Days before Arrival: No refund but dates can be moved at additional cost.

• Please note a booking that has not been paid for more than 2 months without communications will be forfeited

• Refund will take 10 working days to process.

• Change of packages once deposit is paid will incur a R250 admin fee.

• Flights are non-refundable but you will be able change dates at an additional fee. Please also note on some flight packages name swopping will not be permitted.

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1. Introduction to Terms & Conditions

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) , through any mobile device, by email, social media or by telephone. By accessing, browsing and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the "Platform") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below. Please read the important notes on all our packages. Travel Diaries RSA will not be held responsible for guests failing to read the information on our website.

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These pages, the content of these pages, and the online reservation service provided by us on these pages and through the website are operated and provided by Travel Diaries RSA and are provided for your personal use, subject to the terms and conditions set out below. The relationship that we have with the Trip Providers are governed by separate terms and conditions which govern the commercial relationship we have with each of these Trip Providers. Please note that Trip Providers may have, declare applicable and/or require (acceptance of) – in addition to the policies and fine print as disclosed on the website, their own (delivery / shipping / carriage / usage) terms and conditions and house rules for the use, access and consummation of the Trip (which may include certain disclaimers and limitations of liability). Travel Diaries RSA uses its own mark-up system for packages listed on the website and on Instagram. By booking with Travel Diaries RSA, you agree to these terms and conditions.

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2. Definitions

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"Travel Diaries RSA", "us", "we" or "our" means Travel Diaries Agency (Pty) Ltd, a private company incorporated under the laws of South Africa, and having its registered address at 63 Boundary Road, North Riding, 2169, Johannesburg, South Africa. "Platform" means the (mobile) website on which the Trip Service is made available owned, controlled, managed, maintained and/or hosted by Travel Diaries RSA. "Trip" means the various different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined or consummated by you from the Trip Provider.

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"Trip Provider" means the professional provider of accommodation (e.g., hotel, motel, apartment, bed & breakfast), attractions (e.g. (theme) parks, museums, sightseeing tours), transportation provider (e.g., car rentals, cruises, rail, airport rides, coach tours, transfers), tour operators, travel insurances, and any other travel or related product or service as from time to time available for Trip Reservation on the Platform (whether B2B or B2C).

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"Trip Service" means the online purchase, order, (facilitated) payment or reservation service as offered or enabled by Booking.com in respect of various products and services as from time to time made available by Trip Providers on the Platform.

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"Trip Reservation" means the order, purchase, payment, booking or reservation of a Trip.

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3. Pre-payment, cancellation, no-show and breakage of property.

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Flights are non-refundable and if a person will not be able to travel due to certain circumstances the remaining travelers are eligible for the shortfall. Travel Diaries RSA can however move and swap dates at an additional fee. If the remaining travelers are not able to make the payment the booking will be cancelled, and no refund will be given. Some properties will not provide a refund after 48 hours booking with Travel Diaries RSA. Refundable damage deposits will be refunded within 7 working days after check-out, should there be no damage to the property. All our self-catering properties carry a breakage policy, whatever is broken by the guest in the property will need to be replaced and you will be charged the total value of the item.

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A no show means no refund period. 

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Upon arrival, guests are to inspect their property and the contents thereof and report any damages, breakages, deficiencies, or faults to Travel Diaries RSA immediately; failing which, it will be assumed that the damage was caused by the guest and a charge will be payable. Travel Diaries RSA will typically deduct the amount due from the damage deposit and the balance refunded to the guest, failing this Travel Diaries RSA will invoice the guest and the guest is obliged to pay within 12 hours. 

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By making a Trip Reservation with a Trip Provider, you accept and agree to the relevant cancellation and no-show policy of that Trip Provider, and to any additional (delivery) terms and conditions of the Trip Provider that may apply to your Trip (including the fine print of the Trip Provider made available on their Platform and the relevant house rules of the Trip Provider), including for services rendered and/or products offered by the Trip Provider. The relevant (delivery/purchase/use/carrier) terms and conditions of a Trip Provider can be obtained with the relevant Trip Provider. All properties listed on this website have a no noise policy. No parties or loud music are allowed.

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Please note that Travel Diaries RSA applies a R350 cancellation fee. This amount is excluded from the cancellation fee of the property or trip provider. Please also note that certain rates, fees or special offers are not eligible for cancellation, refund or change. Applicable city/tourist tax may still be charged by the Trip Provider in the event of a no-show or charged cancellation. Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Please note that a Trip Reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the Trip Provider and the reservation. Cancellation and prepayment policies may vary per segment, product or service of each Trip. Please carefully read the fine print of each Trip Provider page and important notes in your quotation/reservation confirmation for additional policies as may be applied by the Trip Provider (e.g., in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account, and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the Trip Provider agrees or allows otherwise under its (pre)payment and cancellation policy.

 

Please note that you may be charged for your cancellation in accordance with the Trip Provider's cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.

 

If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the Trip Provider so they know when to expect you to avoid cancellation of your Trip (Reservation) or charge of the no-show fee. Our customer service department can help you if needed with informing the Trip Provider. Travel Diaries RSA does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the property or Trip Provider.

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4. Disclaimer

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Subject to the limitations set out in these terms and conditions and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the Trip Provider as made available on our Platform, (iii) the services rendered or the products offered by the Trip Provider or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our Platform, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Trip Provider or any of our other business partners (including any of their employees, directors, officers, agents, representatives, subcontractors or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the Platform, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

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5. Travel Diaries RSA will not be held responsible for any death, injury or loss of equipment. Travel Diaries RSA has the right to cancel/ change or terminate a package that has not been paid on time.

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